Dana Safa Bernardino
In the fast-paced world of restaurants, employee training is essential for success.
It’s not just about cooking delicious food; it’s about delivering impeccable service, maintaining cleanliness, and adhering to safety standards. Traditionally, restaurant employee training has involved lengthy, often boring, and sometimes ineffective sessions. But the advent of technology has ushered in a new era, transforming the way restaurants train their staff.
At 1Huddle, we believe in harnessing the power of technology to revolutionize restaurant employee training, and here’s our perspective on the impact it has had.
Engagement and Gamification: One of the most significant impacts of technology on restaurant employee training is the introduction of gamification. At 1Huddle, we’ve seen firsthand how turning training into a game can make it more engaging and fun. Through our platform, restaurant employees can participate in interactive challenges that mimic real-life scenarios, such as taking customer orders or handling food allergies. This not only makes training more enjoyable but also increases retention rates, as employees are more likely to remember what they’ve learned when it’s presented in a gamified format.
Accessibility and Flexibility: Technology has made training more accessible and flexible for restaurant staff. Instead of scheduling in-person training sessions that can be challenging to coordinate, employees can now access training modules on their smartphones or tablets. This means they can learn at their own pace, whether it’s during a break or at home. This flexibility not only enhances the learning experience but also ensures that employees can access training materials whenever they need a refresher.
Real-time Feedback and Progress Tracking: 1Huddle’s technology enables real-time feedback and progress tracking. Managers can monitor each employee’s performance and identify areas where additional training may be needed. This level of insight is invaluable for ensuring that all employees are up to date with the latest standards and procedures. It also allows for immediate correction of mistakes, reducing the likelihood of errors in the workplace.
Cost Efficiency: Traditional training methods often require printed materials, physical space, and dedicated trainers, all of which can be costly. Technology-driven training significantly reduces these expenses. At 1Huddle, we’ve seen restaurants save money on training materials and instructor fees, allowing them to allocate resources to other critical areas of their business.
Consistency and Standardization: Maintaining consistency and standardization across multiple restaurant locations can be challenging. However, technology ensures that all employees, regardless of their location, receive the same high-quality training. This is crucial for upholding brand standards and providing a uniform customer experience.
Adaptability to Changing Needs: The restaurant industry is constantly evolving, with new menu items, safety protocols, and customer preferences emerging regularly. Technology allows training materials to be updated quickly and efficiently. At 1Huddle, we can swiftly create new challenges or update existing ones to ensure that employees are always equipped with the latest knowledge and skills.
Employee Empowerment: By putting training materials in the hands of employees through technology, restaurant staff are empowered to take charge of their own learning and development. This sense of ownership can lead to increased job satisfaction and motivation, ultimately benefiting the restaurant’s overall performance.
Technology has had a profound impact on restaurant employee training, making it more engaging, accessible, and effective.
At 1Huddle, we’re committed to helping restaurants harness the power of technology to train their staff efficiently and consistently. As the restaurant industry continues to evolve, technology-driven training will remain a crucial tool for staying competitive and delivering exceptional dining experiences to customers.
1Huddle is a coaching and development platform that uses quick-burst mobile games to more quickly and effectively educate, elevate, and energize your workforce — from frontline to full-time.
With a mobile-first approach to preparing the modern worker, a mobile library of 3,000+ quick-burst employee skill games, an on-demand game marketplace that covers 16 unique workforce skill areas, and the option for personalized content, 1Huddle is changing the way organizations think about their training – from a one-time boring onboarding experience to a continuous motivational tool.
Key clients include Loews Hotels, Novartis, Madison Square Garden, PIMCO, TAO Group, and the United States Air Force. To learn more about 1Huddle and its platform, please visit 1huddle.co.
Dana Safa Bernardino, Manager of Digital Marketing at 1Huddle
"1Huddle is a great tool to drive knowledge retention and make it sticky, make it fun, and also serves as a huge analytics tool for us to understand the quality of the stuff we’re rolling out.”
—James Webb, Global People Development & Engagement
Annual savings per location (312+)
“All of a sudden, people are playing the game multiple times a day to rack up points to get to the top of the leaderboard.”
—Lauren Constable, VP of Operations
Annual savings opening
5 new locations
“This thing is amazing. I’m awestruck with the power of this tool. 1Huddle makes running and operating restaurants fun and greatly increases our employees’ knowledge.”
—Tony Daddabbo, Director of Training
in training time
Annual savings across 60 locations