Dana Safa Bernardino
As the saying goes, “the first impression is the last impression.”
This couldn’t be more true when it comes to your front of house team. Your front-of-house team is the face of your business, and the first point of contact for your customers. It’s crucial to ensure that they are well trained and equipped to handle any situation that may arise. This is where 1Huddle comes in.
1Huddle is a coaching and development platform that uses games to help employees learn and retain information better and longer over time. This makes it an ideal solution for training your front of house team. Keep reading to see how to use 1Huddle to train, level up and fire up your front-of-house team effectively.
The first step in using 1Huddle to train your front of house team is to identify your training needs. What are the key areas where your team needs to improve? Do they need to work on their customer service skills? Do they need to learn how to handle difficult customers? Or maybe they need to learn how to use your POS system efficiently?
Once you have identified your training needs, you can start creating your training content. You can either create your own content or use the pre-built games and quizzes available on the 1Huddle platform.
Creating your training content is the next step. You can create your own content using the 1Huddle game builder, which allows you to create games in just minutes. Alternatively, you can use the pre-built games available on the platform.
When creating your training content, keep in mind the following best practices:
Once you have created your games, the next step is to assign it to get it into the hands of your FOH.
When launching your games, consider the following:
The final step is to use the 1Huddle dashboard to track your team’s progress and identify any areas where they may need additional training.
To reinforce the content, you can use the 1Huddle platform to launch daily or weekly games that focus on the key areas where your team is struggling and needs to improve. This helps to ensure that they retain the information and skills they have learned and that they continue to improve over time.
Training your front of house team is essential for the success of your business. Using 1Huddle to coach and develop your team can make the process more engaging, interactive, and effective.
By identifying your training needs, creating your content, launching it to your team, and reviewing and reinforcing the content, you can ensure that your front-of-house team is well-equipped to handle any situation that may arise.
Now, back to work.
1Huddle is a coaching and development platform that uses quick-burst mobile games to more quickly and effectively educate, elevate, and energize your workforce — from frontline to full-time.
With a mobile-first approach to preparing the modern worker, a mobile library of 3,000+ quick-burst employee skill games, an on-demand game marketplace that covers 16 unique workforce skill areas, and the option for personalized content, 1Huddle is changing the way organizations think about their training – from a one-time boring onboarding experience to a continuous motivational tool.
Key clients include Loews Hotels, Novartis, Madison Square Garden, PIMCO, TAO Group, and the United States Air Force. To learn more about 1Huddle and its platform, please visit 1huddle.co.
Dana Safa Bernardino, Manager of Digital Marketing at 1Huddle
"1Huddle is a great tool to drive knowledge retention and make it sticky, make it fun, and also serves as a huge analytics tool for us to understand the quality of the stuff we’re rolling out.”
—James Webb, Global People Development & Engagement
Annual savings per location (312+)
“All of a sudden, people are playing the game multiple times a day to rack up points to get to the top of the leaderboard.”
—Lauren Constable, VP of Operations
Annual savings opening
5 new locations
“This thing is amazing. I’m awestruck with the power of this tool. 1Huddle makes running and operating restaurants fun and greatly increases our employees’ knowledge.”
—Tony Daddabbo, Director of Training
in training time
Annual savings across 60 locations