Dana Safa Bernardino
The hospitality industry is a dynamic and ever-evolving sector that requires constant innovation and improvement to stay competitive.
With customer expectations rising each year, it is crucial for businesses in the hospitality industry to keep up with the latest trends and technologies to meet and exceed the demands of their guests.
One of the key components of achieving success in the hospitality industry is staff training programs. Effective training programs can not only improve the skills and knowledge of staff but also help improve customer satisfaction and retention rates. Here are the top five most important staff training programs for the hospitality industry in 2023.
Customer loyalty is everything.
One of the most important training programs for the hospitality industry is customer service training. As the industry is focused on customer satisfaction and loyalty, it is essential for staff members to have excellent customer service skills. Training programs can help staff learn how to interact with customers in a friendly, helpful, and professional manner. They can also teach staff how to handle difficult customers, manage complaints, and respond to customer feedback. Customer service training can be delivered through a variety of methods, including role-playing, case studies, and workshops.
Are you investing in innovative technology to support your staff?
The hospitality industry has been rapidly adopting technology to enhance the guest experience, streamline operations, and increase revenue. Therefore, digital and technology training is a must-have program for the industry. With technology evolving constantly, staff must stay up-to-date on the latest tools and systems used in the industry. This includes training on point-of-sale systems, property management software, and customer relationship management systems. Additionally, training on mobile technology and social media platforms can help staff stay connected with guests and provide them with personalized service.
We learned a lot from the COVID-19 pandemic…
In 2023, health and safety training will continue to be an essential program for the hospitality industry due to the COVID-19 pandemic. Businesses in the hospitality industry must prioritize the health and safety of their guests and staff members.
Therefore, staff members must be trained in the proper cleaning and sanitization procedures, social distancing protocols, and personal protective equipment (PPE) usage. Health and safety training programs can help staff members understand the importance of these procedures and provide them with the necessary skills to implement them effectively.
DEI training has never been more important.
Since the hospitality industry serves customers from all walks of life, staff members must be trained to interact with people from different cultures, backgrounds, and beliefs. Diversity and inclusion training can help staff members learn how to provide exceptional service to diverse customers and create an inclusive environment for all guests. And, help staff members understand the impact of unconscious bias and stereotypes and how they can avoid them.
Looking to increase sales?
The hospitality industry is a business, and increasing revenue is a key goal for businesses in this sector. Upselling and sales training can help staff members learn how to identify opportunities to upsell products and services to guests, including training on product knowledge, communication skills, and persuasion techniques.
Not only can upselling and sales training help staff members increase revenue, improve customer satisfaction but it will also provide guests with a better overall experience.
In conclusion, the hospitality industry is a dynamic and ever-evolving sector that requires constant innovation and improvement. Staff training programs are a key component of achieving success in the hospitality industry, and in 2023, five important staff training programs will include customer service training, digital and technology training, health and safety training, diversity, equity, and inclusion training, and upselling and sales training.
These programs can help staff members improve their skills and knowledge, provide exceptional service to guests (who doesn’t want more 5-star reviews?), and increase revenue for the business. By investing in staff training programs, businesses in the hospitality industry can stay competitive, exceed guest expectations, and achieve long-term success.
Now, back to work.
1Huddle is a coaching and development platform that uses quick-burst mobile games to more quickly and effectively educate, elevate, and energize your workforce — from frontline to full-time.
With a mobile-first approach to preparing the modern worker, a mobile library of 3,000+ quick-burst employee skill games, an on-demand game marketplace that covers 16 unique workforce skill areas, and the option for personalized content, 1Huddle is changing the way organizations think about their training – from a one-time boring onboarding experience to a continuous motivational tool.
Key clients include Loews Hotels, Novartis, Madison Square Garden, PIMCO, TAO Group, and the United States Air Force. To learn more about 1Huddle and its platform, please visit 1huddle.co.
Dana Safa Bernardino, Manager of Digital Marketing at 1Huddle
"1Huddle is a great tool to drive knowledge retention and make it sticky, make it fun, and also serves as a huge analytics tool for us to understand the quality of the stuff we’re rolling out.”
—James Webb, Global People Development & Engagement
Annual savings per location (312+)
“All of a sudden, people are playing the game multiple times a day to rack up points to get to the top of the leaderboard.”
—Lauren Constable, VP of Operations
Annual savings opening
5 new locations
“This thing is amazing. I’m awestruck with the power of this tool. 1Huddle makes running and operating restaurants fun and greatly increases our employees’ knowledge.”
—Tony Daddabbo, Director of Training
in training time
Annual savings across 60 locations